Please note that, after check-in, no refunds will be given for amounts already paid in the event of early departures or changes to your booking. The hotel reserves the right to charge a security deposit of €200 per apartment, which will be refunded at the end of your stay following an inspection of the apartment. If you wish to make any changes to your booking, please send an email to reservas@balaiaplaza.com.

We will always take our guests’ special requests and preferences into account and will do our best to accommodate them; however, these cannot be guaranteed.

Please note that all guests must present a valid form of identification at check-in, including children and babies. The hotel reserves the right to refuse check-in to anyone who fails to comply with this requirement, without any entitlement to a refund.
The hotel prohibits any parties or private events organised by guests in the apartments or on the resort premises. We are committed to providing a relaxing environment for our guests and therefore ask all guests to use the facilities in a manner that is considerate of other guests. We would like to thank you in advance for your cooperation in helping us to ensure a peaceful experience for all our guests.

Check-in is available from 4.00 pm.
Please note that at check-in, you must present valid identification for all guests staying in your apartment.
For arrivals after midnight, payment for the booking must be made in advance. Please send an email to reservas@balaiaplaza.com to let us know your estimated time of arrival to speed up the check-in process.

To ensure a quicker and more comfortable check-in process, we recommend the following:
• If possible, please avoid checking in between 3.00 pm and 5.00 pm, as this is when the reception area is busiest.
• Although the official check-in time is from 4.00 pm, it is only from this time that we can confirm whether your apartment is available.
• If you wish to check in earlier, we can begin your check-in procedure from 12.00 noon. From that point onwards, we can provide you with the resort wristbands to identify Alfagar guests, so you can start enjoying the resort’s facilities straight away.
• If possible, please provide an estimated time of arrival at the resort by adding a note when finalising your booking.
• Only one guest per apartment needs to be present at Reception to check in. We kindly ask you to bring identification documents (National Identity Card or Passport) for all guests (including children and babies) – please note that a driving licence is not a valid form of identification for this purpose.
• Where applicable, the guest attending Reception to check in must also provide the make, model and registration number of their vehicle.
• If your booking requires payment to be made directly at reception, please check the total cost of your booking in advance so that you can have your payment method ready (cash, credit or debit card – personal cheques are not accepted).

Check-out must be completed by 11.00 am.

Breakfast will be served at the Alfagar Alto da Colina resort: The Palm Restaurant from 8.00 am to 10.30 am.

For your convenience, we provide a shuttle service to take you to the Alfagar Alto da Colina resort. Please contact our reception to confirm the timetable.

We offer free Wi-Fi at all our properties.
The connection speed is sufficient for basic internet use, so you can, for example, check your emails, read the news and browse social media.

Balaia Plaza is located in the Algarve, more specifically in the Albufeira area – near Santa Eulália Beach. You can find the exact location via this link:
https://maps.app.goo.gl/FiYRvM6pAVdbDTMR6

The maximum occupancy per apartment, which must not be exceeded, is as follows:

One-bedroom apartment – 4 people;
Two-bedroom apartment – 6 people;

We do not provide extra beds.

No, pets are not allowed at the resort

A security deposit of €200 may be requested at check-in.

There are no charges for early check-in, but please note that this option is subject to availability. If the apartment you are staying in is not ready for check-in at the time of your early arrival, you can leave your belongings with our reception team and make use of the resort’s facilities until the apartment is ready for you.

Late check-out is subject to availability and can only be confirmed on the day of departure from 09.30, directly with the reception team. Where possible, late check-out is available until 3.00 pm and fees range from €50 to €70, depending on the season. If you need to use the apartment beyond 3.00 pm, this is only possible upon payment of the full cost of your stay.

For special requests, please email reservas@balaiaplaza.com so that our bookings team can add a note to your booking. Although we cannot guarantee that your special request will be met, as it is subject to availability, we will do our best to accommodate your request.

You can book one of the following options: Accommodation Only, Bed and Breakfast, or Half-Board (breakfast and buffet dinner – drinks not included).

These are our prices per person per day, when booked for the entire duration of your stay:
Breakfast: Adults = €15.00; Children = 50% (aged 3 to 12 inclusive)
Half-board (breakfast + dinner (buffet) – drinks not included): Adults = €39.00; Children = 50% (aged 3 to 12 inclusive)

Please note that meals will be served at The Palm restaurant, located at the Alfagar Alto da Colina resort.

It is not possible to upgrade to half-board on a daily basis. However, you may choose the days on which you wish to have breakfast and dinner, at a cost of €16 and €28 per person respectively – payable on arrival at the he Palm – Alti da Colina restaurant. In addition, there are other current offers allowing you to book 3 dinners at a total price per person of €74 (instead of €84) and 5 breakfasts for €72 (instead of €80). For children (aged 3 to 12 inclusive), 50% of the prices shown apply.

Please note that, under the half-board arrangement, drinks with dinner are not included in the price.

Yes, they can be obtained from the hotel reception. Please note that the use of beach/pool towels costs €5 for hire and €10 as a deposit per towel (*) – the deposit is refunded when the towel is returned to reception.
If you need to exchange or have the towel cleaned, there is an additional charge of €1.50
(*) Cash deposit (refundable)

We do not provide travel adaptors. However, if you do not wish to bring your own, you can purchase them from the mini-market – located at Alfagar Alto da Colina, very close to the Balaia Plaza reception.

We have hairdryers in all our apartments.

Guests at Balaia Plaza can make use of the restaurants at the Alfagar Alto da Colina complex, located in the immediate vicinity of the complex where they are staying.

Yes, we can arrange a food and drink package to be delivered directly to your apartment upon your arrival.
You can request one when booking your stay on our website. When selecting your dates and accommodation, you’ll be presented with an option to add items to your booking, which will include the welcome packs. If you’d prefer to request this by email, please let our bookings team know in advance by emailing reservas@balaiaplaza.com
Order a welcome pack to be delivered on arrival.
The Balaia Plaza welcome pack includes the following items:
- Milk (1 litre)
- Water (1.5 litres)
- Juice (1 litre)
- Tea (10 individual sachets)
- Coffee (10 individual sachets)
- 1 loaf of bread (sliced)
- Cheese and ham (6 slices each)
- Butter, jam and sugar (10 individual portions)
- Crackers (1 packet)
Price: €27.50 (VAT included)
If you’d like to add a bottle of wine (750ml), crisps (medium packet) and 6 eggs, the price comes to €40.50 (VAT included).

Yes, Balaia Plaza has a free outdoor car park within the complex. Parking cannot be reserved.

We do not have charging points for electric cars, so it is not possible to charge cars at our resort.
You can find the nearest charging points via the following link:
Charging points

All apartments are equipped with a hob, microwave, kettle, coffee machine, a fridge with a freezer compartment, and satellite TV.
In addition, they are equipped with basic cooking utensils, such as cutlery, plates, saucepans, frying pans and glasses, amongst other items.
We provide bed linen, bath towels and hand towels for each guest, as well as toilet paper, shower gel, shampoo and soap.
We also provide, on request and free of charge, a cot (travel cot) and a high chair for babies.

All the apartments have a balcony.

The apartments do not have double beds; however, if you let us know in advance, we can arrange for the beds to be pushed together.

All our flats have a TV.

Yes, we have a luggage room located at reception, at no extra cost.

For transfers between Faro Airport and Albufeira, we recommend that you complete the transfer request form on this page: https://alfatransfers.pt/

Our reception staff can assist you with these matters. You can book activities when you arrive, or you can send an email before your arrival.

When it comes to car hire, we recommend our partners, Nicetrip Rent-a-Car. You can contact our Reception or get in touch with Nicetrip directly via email at nicetriprentacar@mail.telepac.pt

The cancellation policy varies depending on the time of year. When searching for accommodation, you can view the cancellation policy for the selected period.